ITIL Certification

ITIL Certification Training

ITIL Certification refers to Information Technology Infrastructure Library™.
ITIL^® is the most widely accepted approach to IT service management in the world.
ITIL^® is a best practice framework that has been drawn from both the public and private sectors & describes how IT resources should be organized to deliver business value, documenting the processes, functions and roles of IT Service Management (ITSM).
ITIL^® was developed in the 1980s and 1990s by CCTA (Central Computer and Telecommunications Agency, now the Office of Government Commerce, (OGC), under contract to the UK Government.
Since then, ITIL^® has provided not only a best practice based framework for IT management, but also an approach and philosophy shared by the people who work with it in practice.
From January 2014 onwards, the IPR for ITIL^® is owned by AXELOS Ltd.
ITIL^® has now been updated twice since inception. First time in 2001, version 2(V2) of ITIL^® was released. The Service Support and Service Delivery books were the core focus of ITIL^®. Second update of ITIL^® was published in year 2007 – Version 3 (V3). This adopted more of a lifecycle approach to service management, with greater emphasis on IT business integration. The latest version of ITIL^®, released in Feb 2019, is often called ITIL^®4.

Manage business risks for your services
Minimize service disruption
Benchmark services and maximize return on Services
Support the marketing and consumption of your services
Ensure the quality of services matches customer needs and expectations
Ensure the business and your customers are not affected by unexpected service failures
Support business change at the speed at the speed your customer needs while ensuring stable and low-risk environment
Build and maintain positive business relationships with customers and improve customer satisfaction

Understand the key concepts of service management
Understand how the ITIL Guiding Principles can help an organization adopt and adapt service management
Understand the Four Dimensions of Service Management
Understand the purpose and components of the ITIL service value system
Understand the activities of the service value chain, and how they interconnect
Know the purpose and key terms of 15 ITIL practices
Understand 7 ITIL practices

ITIL